The Quality 75 by John Bicheno

Price: $55.00 The Quality 75 represents the ultimate business process improvement toolkit. It summarises 75 current and classical theories, concepts, how to tools, wastes and systems. For managers, analysts or consultants improving internal processes, managing projects, or simply requiring a speedy reference, this up-to-date book has it all. You may be an old hand at The 7 Tools of Quality, and The 7 Wastes but are you benefiting from an understanding of concepts relating to the 6 New Tools, Service Wastes, 6 Honest Serving Men, Blitz s, Disruptive Technologies, Hoshin, Johari Window, and Service Blueprinting. Download: Download Order Form

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The Quality 75 - Contents The Gurus Deming Juran Crosby Feigenbaum Ishikawa Garvin Shingo Taguchi Kano Grnroos Shainin and Bhote Improvement Cycles PDCA DMAIC 7 Tools Process Mapping Pareto Analysis Fishbone Diagram Histogram and Measles Chart Run Diagram (Multi-Vari Chart) Correlation and Stratification Check Sheets and Tally Chart Holding the Gains Statistical Process Control (SPC) Process Capability Standards & Standard Operating Procedures Six New Tools Affinity Diagram Interrelationship and Network Diagram Tree Diagram Contingency Chart Matrix Analysis Critical Path Analysis 7 Wastes Overproduction Waiting Transporting Inappropriate Processing Unnecessary Inventory Unnecessary Motions Defects New Wastes Service Wastes General Tools 5S (or CANDO) 5 Whys and Root Cause Analysis 6 Honest Serving Men & Is-Is Not Benchmarking Best Demonstrated Practice Blitz Better Brainstorming Cost of Quality Cusums Data Display Defects per Million (DPMO) Design of Experiments Disruptive Technologies Failure Modes and Effect Analysis (FMEA) Force Field Analysis Hoshin Importance Performance Matrix Johari Window Market Survey Nominal Group Techniques (NGT) Precontrol Process Model and PETS Quality Function Deployment (QFD) Single Point Lessons Supplier Partnership Sustainability Service Tools Cycle of Service and Customer Processing Moments of Truth Service Blueprinting Loyalty Service Gaps and SERVQUAL Service Profit Chain Service Recovery, Retention, 3R s Zone of Tolerance The Systems ISO 9001:2000 EFQM Excellence Model Six Sigma

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