Lean Business Specialists - Nestadt Consulting

Lean Office & The Mainland Simulation

Discover a methodology for becoming more responsive & efficient

Eliminate costly waste from the office to increase customer responsiveness

Improve morale through better communication & understanding of work flow

Learn how to spend less time on review, inspection, rework & approval and...

...more time satisfying your customer!

The Lean Office Workshop, featuring The Mainland Simulation provides a unique hands-on experience for participants to learn about Lean Office tools and methodologies. Playing the game reinforces the key principles of Lean Office, empowering participants to take the initiative and implement continuous and sometimes radical improvements in their workplace.

The Mainland Simulation

The game uses a "university admissions" process as the organisational setting. Players assume different roles including customer (applicant), admissions clerks, external reference, departmental tutors and accounts officer. The game is then played over a minimum of three rounds with the players processing ten complete applications each round. The scoreboard highlights key indicators such as 'time to complete', 'number of errors' and 'productivity'. Changes are made after each round, with subsequent measures and discussion.

Key Concepts

Participants will:

Experience a fast track and hands-on journey from traditional to best practices

Learn how to identify danger signs, implement change and break down misconceptions

Form a cohesive group with shared experience of improvement and business concepts

As a result of playing the game, participants will be familiar with the principles (as defined by Hammer) of Business Process Re-design, including:

Organise around outcomes, not tasks

Have those who use the output of the process perform the process

Subsume information processing work into the real work that produces the process

Treat geographically dispersed resources as though they were centralised

Link parallel activities instead of integrating their results

Put the decision point where the work is performed, and build control into the process

Capture information once and at the source

Who, Where & What

This simulation workshop is most relevant for customer service managers, marketing managers, operational and middle managers, manufacturing managers, HR personnel, etc. Like each of the Active Learning workshops, the Mainland Business Process Re-engineering game is appropriate and even more effective when various functions and organisation levels are mixed.

Features:

In-house or at an outside venue

Tailored to your business

Experienced facilitators

Usually 3-4 hours = accelerated learning but can be tailored to your requirement

Options to purchase or have game facilitated

Package includes slides, worksheets paper templates, instructional guide etc.

Pricing is typically $A3,950 for a standard half day workshop, plus expenses.

For More Information

To find out more about how Lean Office & The Mainland Simulation can create positive results in your organisation, please contact Nestadt Consulting on telephone: 03 9827 2887.